Report a bug
Tell us what you did, what happened and what you expected. For the website, add the browser and the page address. For the iPhone app, add the version from Settings > About. A screenshot or a screen recording helps most.
Support
Help and support
Most questions are answered below. If yours is not, write to us and include the device, the version and what you expected to happen.
Questions
- My run disappeared after I closed the tab
- The website saves a run that has at least one move when the tab is hidden or closed, and offers it back on the same page in the same browser. Private windows and cleared site data drop it.
- The daily board looks the same as yesterday
- The board changes at midnight UTC, not local midnight. The date under the score shows which board you are on.
- There is no sound
- Browsers play sound only after a tap. Tap the board once, then check the speaker button above it. On iPhone, the ring/silent switch mutes web audio.
- How do I remove ads in the iPhone app?
- Settings > Remove ads. It is a one-time purchase that removes every ad for good, on every device signed in with the same Apple account.
- I bought Remove ads and the ads are back
- Settings > Restore purchases. Make sure the phone is signed in with the Apple account that bought it.
- Is my data collected?
- The site and the app keep scores on your device. Anonymous usage analytics are collected only if you accept cookies here, and the app's analytics never identify you. Details are in the privacy policy.